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Terms & Conditions

Use of this Site

Astech Solutions Pty Ltd trading as DTG Solutions and their affiliates (DTG Solutions, we, us) maintain and operate this website for use by its customers (you).  By using this site, you accept and agree to these terms and conditions, and agree that your continued use of the site is subject to ongoing compliance with these terms and conditions.  Your consideration for entering into these terms and conditions is the provision of the use of the site by us and you acknowledge that such consideration is valuable consideration.

We may amend these terms and conditions from time to time by notifying you of the amendment.  Your continued use of the site following any such notice will be deemed to be acceptance of such amendments.

You are solely responsible for maintaining the confidentiality of the username and password and for all activities that occur under your account.  You must notify us of any unauthorised use of your account or any other breach of integrity or security of the site immediately upon becoming aware of it.

Your Online Account

DTG Solutions sells commercial equipment & supplies to assumed professional operators, who can purchase with a credit card. If you are under 18, you may use DTG Solutions only with involvement of a parent or guardian. Astech Solutions and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Personal information provided in your Online Account will only be collected and used in accordance with the Privacy Statement above.

Termination

We may terminate these terms and conditions and your access to the site at any time without notice.  In the event of termination you must immediately cease accessing and using the site.

General

You must not assign your obligations and rights under these terms and conditions.

These terms and conditions, including any policies or documents referred to in these terms and conditions, are the entire agreement and understanding between you and us on everything connected with the subject matter of these terms and conditions and supersedes any prior agreement or understanding on anything connected with that subject matter.

We may send any notices under these terms and conditions by email at the email address provided by you. Notice is deemed to be received when the email leaves our computer system.
The laws of the State of New South Wales govern these terms and conditions. The parties submit to the non exclusive jurisdiction of the courts of the State of New South Wales and of the Commonwealth of Australia.

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Contact Us

Online Store:

DTG Equipment:

Quick Links

Visit our:

Embroidery Equipment Solutions & Supplies Website

Visit our:

Garment Decorating Services & Supplies Website

© 2016 – 2022 Astech Solutions Pty Ltd | Terms of Use | Privacy Policy

Payment Info

We offer several payment options at checkout, for your convenience:

  • Paypal
  • Credit Card (by Stripe)
  • Paypal - Pay in 4 (easy payment plan option, Paypal T&Cs apply)
  • Direct Deposit / Bank Transfer

Bank details for direct deposit / bank transfer will be provided at time of checkout, and also in the order confirmation email that is generated when your online order is received.

Those details are:

Bank: Westpac Banking Corporation
Account Number:  219562
BSB: 032-111

If making payment by direct deposit / bank transfer, be sure to use your order ID as the payment reference and to email a copy of the bank receipt confirming payment to orders@dtgsolutions.com.au.  If the email confirmation of payment is not received, your order will ship only when funds have cleared to our bank account.

Shipping Info

Please note that Couriers Please and Fastway collect the day following the day that booking is made. Most other courier options require booking before 11am for same day collection (which means we’ll need your order by 10.00am to be able to have it ready in time).

We cannot ship to PO boxes using courier services. Please select one of the Australia Post (Express Post or Parcel Post) options if you wish to ship to a PO Box.

How Quickly will I Receive my order?

We do our best to pack your order ready for shipping on the same (business) day once payment has been accepted. This is subject to stock availability, public holidays and weekends. Due to courier booking cut-off times, orders with a Courier shipping option received after 10am on any business day will generally be dispatched the following business day. Express Post or Regular Parcel Post shipping orders received by 2pm will generally be dispatched same (business) day.

Courier options (eg Couriers Please, Startrack, TNT etc) are generally a 1-2 day service to most capital cities and major regional locations within Australia, however shipments to more minor regional areas will require additional transit time.

Due to the ongoing effects of COVID-19 on staffing levels and high parcel volumes, you may experience delivery delays. Our network of courier partners are endeavouring to ensure that you receive your delivery as quickly as possible.

Which Shipping Service should I Choose?

You will be able to select from various shipping options during Checkout (before you finalise your order).

Please ensure you refer to the freight calculator to understand the cost for delivery to your postcode at Checkout.

Courier services denoted with ATL are “authority to leave” services – which means that if you select one of these shipping methods, you elect to have goods left without signature, and you accept liability of your purchased items being left at your delivery address door. It’s recommended that you consider where you will be during business hours, to ensure you put down a relevant delivery address if you have selected a Courier option. For example, if you are working, we recommend you have your order delivered to work where you can sign for receipt of delivery.

NOTE: we cannot ship to PO boxes using courier services. Please select one of the Australia Post (Express Post or Parcel Post) options if you wish to ship to a PO Box.

Parcel Post and Express Post services are provided by Australia Post.  Due to social distancing measures introduced in 2020/2021, Australia Post WILL leave your parcel in what they consider to be a safe location if no-one is available to take delivery.  

What if I Don't Receive my Order?

We do our absolute best to ensure that your goods are delivered to you as quickly as possible, but sometimes things do go wrong and your shipment delivery may be delayed . Once the goods have been collected by the couriers or lodged with the Post Office, we have no control over the parcel’s trip to you. Needless to say, we will help with tracking and follow up with the courier company if needed.

Of course, should it become evident after full investigation that the parcel is lost in transit with no hope of recovery, we will replace the order.