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Refund and Returns Policy

This policy applies for change of mind returns.  If you believe the item(s) you have purchased are faulty, please refer to sections 9-11 of our Terms and Conditions.

Returns & Exchanges
Thank you for shopping with embroideryequipmentsolutions.com.au. If you are not entirely satisfied with your purchase, we are here to help. 

Returns

    • You have 30 days to return an item from the date you received it.
    • Please contact us by email or phone to discuss the return
    • To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
    • Please include the receipt or proof of purchase.

Refunds

    • Once we receive your item, we will inspect it and notify you of the status of your refund.
    • If approved, we will initiate a refund to your original method of payment within 5 business days.
    • Shipping costs are non-refundable.

Shipping

    • You will be responsible for paying for your own shipping costs for returning your item.

Contact Us
If you have any questions on how to return your item to us, contact us at admin@astechsolutions.com.au.

Payment Info

We offer several payment options at checkout, for your convenience:

  • Apple Pay / Google Pay
  • Credit Card (by Stripe)
  • Direct Deposit / Bank Transfer

Bank details for direct deposit / bank transfer will be provided at time of checkout, and also in the order confirmation email that is generated when your online order is received.

Those details are:

Bank: Westpac Banking Corporation
Account Number:  219562
BSB: 032-111

If making payment by direct deposit / bank transfer, be sure to use your order ID as the payment reference and to email a copy of the bank receipt confirming payment to orders@dtgsolutions.com.au.  If the email confirmation of payment is not received, your order will ship only when funds have cleared to our bank account.

Shipping Info

Please note that Couriers Please and Aramex collect the day following the day that booking is made. Most other courier options require booking before 11am for same day collection.

We cannot ship to PO boxes using courier services. Please select one of the Australia Post (Express Post or Parcel Post) options if you wish to ship to a PO Box.

How Quickly will I Receive my order?

We do our best to pack your order ready for shipping on the same (business) day once payment has been accepted. This is subject to stock availability, public holidays and weekends. Due to courier booking cut-off times, orders with a Courier shipping option received after 10am on any business day will generally be dispatched the following business day.

Orders for Couriers Please or Aramex shipping will be packed & booked on the same business day as the order is received (or next business day if received out of hours), however these carriers will not collect the parcel(s) until the business day following the booking day.  Please factor this in when evaluating transit times.

Express Post or Regular Parcel Post shipping orders received by 2pm will generally be dispatched same (business) day.

Courier options (eg Couriers Please, Startrack, TNT etc) are generally a 1-2 day service to most capital cities and major regional locations within Australia, however shipments to more minor regional areas will require additional transit time.

Which Shipping Service should I Choose?

You will be able to select from various shipping options during Checkout (before you finalise your order).

Please ensure you refer to the freight calculator to understand the cost for delivery to your postcode at Checkout.

Courier services denoted with ATL are “authority to leave” services – which means that if you select one of these shipping methods, you elect to have goods left without signature, and you accept liability of your purchased items being left at your delivery address door. It’s recommended that you consider where you will be during business hours, to ensure you put down a relevant delivery address if you have selected a Courier option. For example, if you are working, we recommend you have your order delivered to work where you can sign for receipt of delivery.

NOTE: we cannot ship to PO boxes using courier services. Please select one of the Australia Post (Express Post or Parcel Post) options if you wish to ship to a PO Box.

Parcel Post and Express Post services are provided by Australia Post.

Courier services denoted as B2B are for delivery to a Commercial address ONLY.  Even if you conduct a business from your home or another residential address, this is NOT considered to be a Commercial address by the shipping companies, and additional charges may apply if you select this type of service incorrectly.

What if I Don't Receive my Order?

We do our absolute best to ensure that your goods are delivered to you as quickly as possible, but sometimes things do go wrong and the couriers might let us down. We hope you understand that once the goods have been collected by the couriers or lodged with the Post Office, we have no control over the parcel’s trip to you. We will, of course, help with tracking and follow up with the courier company if needed.

Of course, should it become evident after full investigation that the parcel is lost with little hope of recovery, we will replace the order.